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Evidence Guide: ICTTEN608 - Verify new software and hardware releases

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN608 - Verify new software and hardware releases

What evidence can you provide to prove your understanding of each of the following citeria?

Plan testing of new software releases

  1. Obtain manuals, specifications and instructions associated with new releases and identify areas of uncertainty for confirmation with the vendor
  2. Plan the testing environment of the software release and likely impact with network management centre
  3. Determine resources required to assist with the test, and negotiate their availability
  4. Determine and plan outage and notify network management centre as required
  5. Notify customers of impact on the network during the test
  6. Develop contingency plans to cater for likely problems during the test, including health and safety issues
Obtain manuals, specifications and instructions associated with new releases and identify areas of uncertainty for confirmation with the vendor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan the testing environment of the software release and likely impact with network management centre

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine resources required to assist with the test, and negotiate their availability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and plan outage and notify network management centre as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customers of impact on the network during the test

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to cater for likely problems during the test, including health and safety issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test software and hardware units

  1. Load new software and conduct tests using appropriate test equipment according to vendor specifications
  2. Evaluate test results to assess functionality and features of software and hardware according to vendor documentation
  3. Test compatibility with existing network and take corrective action with vendor as required
  4. Implement contingency plans in conjunction with network management if integrity of the network is compromised by the new release
Load new software and conduct tests using appropriate test equipment according to vendor specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate test results to assess functionality and features of software and hardware according to vendor documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test compatibility with existing network and take corrective action with vendor as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement contingency plans in conjunction with network management if integrity of the network is compromised by the new release

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake administrative work

  1. Document test results and store according to enterprise policy
  2. Discuss ongoing or likely problems with the vendor and initiate follow-up arrangements to ensure a permanent solution
  3. Provide clearance for software and hardware release to be put in service in the system, according to enterprise procedures
Document test results and store according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss ongoing or likely problems with the vendor and initiate follow-up arrangements to ensure a permanent solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clearance for software and hardware release to be put in service in the system, according to enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan testing of new software releases

1.1 Obtain manuals, specifications and instructions associated with new releases and identify areas of uncertainty for confirmation with the vendor

1.2 Plan the testing environment of the software release and likely impact with network management centre

1.3 Determine resources required to assist with the test, and negotiate their availability

1.4 Determine and plan outage and notify network management centre as required

1.5 Notify customers of impact on the network during the test

1.6 Develop contingency plans to cater for likely problems during the test, including health and safety issues

2. Test software and hardware units

2.1 Load new software and conduct tests using appropriate test equipment according to vendor specifications

2.2 Evaluate test results to assess functionality and features of software and hardware according to vendor documentation

2.3 Test compatibility with existing network and take corrective action with vendor as required

2.4 Implement contingency plans in conjunction with network management if integrity of the network is compromised by the new release

3. Undertake administrative work

3.1 Document test results and store according to enterprise policy

3.2 Discuss ongoing or likely problems with the vendor and initiate follow-up arrangements to ensure a permanent solution

3.3 Provide clearance for software and hardware release to be put in service in the system, according to enterprise procedures

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan testing of new software releases

1.1 Obtain manuals, specifications and instructions associated with new releases and identify areas of uncertainty for confirmation with the vendor

1.2 Plan the testing environment of the software release and likely impact with network management centre

1.3 Determine resources required to assist with the test, and negotiate their availability

1.4 Determine and plan outage and notify network management centre as required

1.5 Notify customers of impact on the network during the test

1.6 Develop contingency plans to cater for likely problems during the test, including health and safety issues

2. Test software and hardware units

2.1 Load new software and conduct tests using appropriate test equipment according to vendor specifications

2.2 Evaluate test results to assess functionality and features of software and hardware according to vendor documentation

2.3 Test compatibility with existing network and take corrective action with vendor as required

2.4 Implement contingency plans in conjunction with network management if integrity of the network is compromised by the new release

3. Undertake administrative work

3.1 Document test results and store according to enterprise policy

3.2 Discuss ongoing or likely problems with the vendor and initiate follow-up arrangements to ensure a permanent solution

3.3 Provide clearance for software and hardware release to be put in service in the system, according to enterprise procedures

Evidence of ability to:

develop a plan for testing new software releases, including functionality and performance under load conditions

develop a contingency plan recognising potential causes of problems and their impact on service levels

test compatibility of software and hardware with existing system

analyse impact of integration of new hardware and software release on the network and make recommendations for improvement.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain features and operating requirements of testing routines and equipment, key performance indicators (KPIs) and service level agreements

explain information required to operate software and hardware according to a test specification

outline manufacturer’s requirements for operation of equipment

summarise specific organisational requirements relating to the activity and site conditions

clarify system maintenance and upgrade procedures, codes of practice and other formal agreements impacting the work activity

explain test methods, performance and integration requirements

summarise typical issues and challenges that occur with new software and hardware releases.